Answering Service

Your partner in premium patient care

An exceptional answering service is an important part of your medical practice. Whether your patients need advice, to make an appointment, or are looking for a new physician, WELLReceived is your partner in delivering quality care and an exemplary first impression, 24/7/365.

80% of callers hang up when they reach voicemail. A medical answering service helps you make sure your new and existing clients can reach a real, professional receptionist whenever they contact your office.

How it works

WELLReceived helps you create a custom call flow for your medical practice-including after hours and on weekends. When a new or existing patient calls you, your live medical receptionist answers with empathy and professionalism, just like your in-house receptionist would.

Following your guidelines, they can:

  • Route calls to your team
  • Take messages
  • Book appointments and more.

Medical Call Answering

  • 24/7/365 live medical receptionists

    WELLReceived medical receptionists are real, compassionate and professional people. They work from their home offices to give your patients quality, confidential service when they call your office. Plus, WELLReceived offers bilingual live receptionists to show your Spanish-speaking patients their comfort matters.

  • HIPAA-compliant messages

    Your patients trust you to protect their privacy. We help you keep their information confidential with the password-protected WELLReceived app, making sure your messages comply with the Health Insurance Portability and Accountability Act.

  • Distributed workforce

    WELLReceived works on an Anywhere model. Our live medical receptionists answer your calls from their home offices in states across the country. This helps us avoid disruptions from weather or emergencies. That's why we've been working this way since 2007.

  • Custom call flows

    We work with you to design your custom call flow. Professional medical receptionists can handle your calls differently depending on the day, time, or the reason for the call. This can include transferring callers to the right person on your team, or taking a message.

  • After hours, overflow, and urgent call handling

    WELLReceived can step in to answer your calls after hours, when you're busy or 24/7. Depending on the nature of the call, we can route it to you or your team as appropriate. You remain reachable but won't be disturbed unnecessarily.Live medical receptionists can also provide backup for call overflow and help with urgent calls, following your special instructions.

Give it a try

Learn more about the services offered by WELLReceived, including telemedicine video appointments and chat support for your patients.

If you have any questions or require help to select a plan, please don't hesitate to contact us.

Select a plan