Answering Service

Offer patients 24/7 live call answering from compassionate medical receptionists.

Plans & Prices
lady receptionist taking call

Provide patients with exceptional customer service

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    Always available, even when you're not

    Route calls to our professional medical receptionists during lunch, appointments, or after hours. With 24/7 coverage, your patients will feel heard.

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    Fill your appointment book

    Offer appointment booking over the phone or self-booking online. Send automated appointment reminders and cut down on no shows. Make the most of your time.

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    Stay updated Anywhere

    Get notifications of new messages instantly on our HIPAA-compliant mobile app. Communicate with your patients and team from your business number.

doctor talking to patient
Male receptionist answering calls

A medical answering service - the prescription for premium patient care

WELLReceived believes caring is the answer. By providing patients with a live, compassionate voice every time they call, you can build patient trust, increase your clinic's reputation, and grow your practice.

Male receptionist answering calls

How it works

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    Tell us about your clinic

    Setting up your medical answering service is simple. Tell us about your practice and the types of calls you'd like us to handle. Together, we'll determine the best script and suite of services to fit your needs.

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    Start forwarding your calls

    Once your account is set up, our professional virtual medical receptionists can start handling your patient calls right away. Forward calls to our service with just the push of a few buttons on your phone keypad.

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    Receive messages instantly

    Get instant notifications when your virtual medical receptionists take a message. Access secure messages from the WELLReceived mobile app, the WELLReceived desktop app, or our online web portal.

Female doctor talking over phone
Female doctor talking over phone
jane profile

Hear how your calls could
be answered.

Hear how your calls could be answered.

Megan / Medical Receptionist

Frequently Asked Questions

Frequently Asked Questions

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    What is a medical answering service?

    A medical answering service specializes in answering calls for medical practitioners. A team of virtual receptionists answer calls and live chat messages 24/7, as if they were in your office.

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    Are you a call center?

    No. Our team works from their respective home offices. This distributed model isn't vulnerable to service outages
    or natural disasters.

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    Are you HIPAA-compliant?

    Yes. At WELLReceived, we protect the privacy of every patient and watch over sensitive personal and health information. Each member of our team is trained in HIPAA compliance.

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    How will I access my messages?

    Access your messages from the WELLReceived app on your computer or mobile. Your password ensures patient messages are protected. Get text alerts when new messages are in your inbox.

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    Will I be locked into a contract?

    No contract required. We want you to have the best plan for your needs. You can choose to increase or decrease your plan to match your monthly call requirements.

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    Do you offer chat or video conferencing?

    We do! Our virtual medical receptionists can answer chats directly on your website using your plan minutes. You can also offer HIPAA-compliant video appointments through your Setmore Health account.

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    I have more questions regarding medical answering. Can you help?

    Feel free to chat, or call us at 1.800.800.4449 for more information.

Let's get started

Do you want to learn more about the full scope of our medical answering service? Schedule a call with one of our friendly sales consultants at a
time that works for you.

Book a Consultation
smiling male receptionist

Let's get started

Do you want to learn more about the full scope of our medical answering service? Schedule a call with one of our friendly sales consultants at a time that works for you.

Book a Consultation