Live chat is the top customer service channel preferred by men and women between the ages of 18 and 49. Your patients will feel comfortable and safe chatting with your staff or our compassionate virtual medical receptionists.
SOURCE: 99FIRMS
Fast, friendly communication
Engage patients
Respond instantly to patients' questions or set up triggers to proactively engage them on your website or Facebook page.
Keep chats secure
Through encrypted technology, your patients can trust that their health information is secure. Our receptionists are trained in HIPAA compliance.
Gather feedback
Use post-chat survey forms to gather valuable insights on patient satisfaction. Or use pre-chat surveys to gather information quickly.
How it works
1
Tell us about your clinic
Customize your call scripts to gather the information you need from your patients.
No, setting up your chat widget is quick and easy. Our team can show you how to copy and paste one small snippet of code to get you up and running in minutes.
Will my chats look like they're coming from a third party?
No, the chat widget will look right at home on your website or Facebook page. We can customize it with your logo and brand colors.
Is live chat answering HIPAA-compliant?
Yes. Your chats will be encrypted and password protected.
How much does a medical live chat service cost?
Live chat is included in all of our plans. You can use your plan minutes to have our medical receptionists answer chats on your behalf.
Can my own staff answer chats?
Absolutely. In fact, it's completely free to have your team answer chats. You can even do a hybrid model and have medical receptionists answer chats after hours, using your plan minutes.
How do I get started?
Ready to get started? Our friendly sales representatives can't wait to meet you. Click the button below to book a free consultation today.
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