WellReceived believes in keeping patient care human. Real care is a people thing.
Why we pledge
AI technology can never replace real human connection. We Pledge People, Not Bots to protect the most important aspect of patient care: people.
There's no substitute for real care
Patients need empathy
Studies show empathy leads to higher patient satisfaction and quicker patient recovery. Real empathy happens with real people.
Source: GreaterGood
People trust people
Patients don't trust chatbots to protect their data to the standards of the Health Insurance Portability and Accountability Act (HIPAA).
Source: Chief Healthcare Executive
Every patient is unique
Patients feel AI and chatbots are unable to recognize unique situations. Only a person can navigate the social cues of conversation.
Source: HBR.org
Powered by people
WellReceived pledges to give every patient and client the real connection of people, not bots. We will answer every chat and every call with the care that only a human can provide.
Caring is the answer.
Lifelong learning is a WellReceived core value.
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