Give your callers a trained, empathetic receptionist to handle their call, whether it's in the middle of the night or during peak business hours. Our team of virtual medical receptionists act just like your front-of-house staff. You set the criteria to have them take messages or transfer calls to members of your team.
Get your messages instantly via text, email, live relay, or through your app.
Have your patient calls prioritized and escalated based on predetermined scenarios and schedules.
With easily customizable call scripts, WELLReceived's professional medical answering service team is ready to handle every call with the care, compassion, and efficiency we're known for.
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Patient confidentiality is a top priority at WELLReceived. Our HIPAA-trained team follows medical guidelines to ensure all sensitive information is protected. Instead of text or email, you can retrieve your encrypted messages from our password-protected mobile app.
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Our medical after hours answering service ensures every call is answered 24/7. Transferring your phone lines to our team is as easy as hitting a few buttons on your keypad.
We can arrange appointments or your patients can book their own using the Setmore scheduling app. Auto-reminders ensure no appointments are missed."
Our doctors answering service can notify on-call doctors or relay messages live. Update your cloud-based on-call calendars in real time, and our agents will see the changes instantly.
Offer your patients another channel to connect with your hospital by installing WELLReceived's live chat widget on your website. Answer chats yourself, or leave them to our team.
Give patients high-quality customer service in their preferred language. Our bilingual WELLReceived receptionists will ensure every caller gets the best care in English or Spanish.
View appointments, manage your payments, and get real-time updates using the intuitive WELLReceived app on your mobile device.
Natural disasters and technical difficulties are better handled by a distributed team. We answer your calls from multiple locations to prevent any single point of failure.
No long-term contracts or commitments required. WELLReceived is designed to scale up or down with you. We'll make sure you're getting the most out of your time.
Learn more about our services, including telemedicine video appointments and chat support.
If you have any questions or need help to choose a plan, please get in touch today.
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