If a caller is experiencing discomfort, the last thing they need is a long wait to reach you. Build loyalty and customer satisfaction with around-the-clock Call answering while you're busy with patients.
When you're in the middle of a check-up and your team is engaged, it can be difficult to answer all calls. Our highly-trained live care coordinators blend seamlessly with your in-house team, routing calls and taking messages after hours, on weekends and during holidays. We work with you to manage call overflow so every patient receives the time and attention they require.
Booking appointments is simple as WELLReceived integrates with Setmore or your existing calendar system. Let our care coordinators know your availability and we can arrange appointments according to your schedule. We can do this for all your practice's staff and ensure patients book in with the right team member.
Receive real-time notifications on bookings for 6-month check-ups, appointments, follow-ups and more. Plus, automate appointment reminders to save even more time and reduce no-shows.
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At WELLReceived, we take patient confidentiality seriously. Our team is trained in HIPAA protocol and when a caller leaves a message for you, all information is kept secure.
You can elect not to receive messages via email or text. Instead, they'll be password-protected and you can access messages from Anywhere that suits you, by logging into our mobile app.
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Our online dental receptionists offer patients support when you're out of the office. Evenings, weekends or during busy periods - your calls are covered.
With our free and simple-to-install live chat widget, patients can contact you from your website. Chats can be answered by our team, yours, or both.
Patients can book follow-ups easily, so aftercare is never an afterthought. They can select their preference from your available timeslots, by phone or online.
Our care coordinators are trained to direct emergency calls. We follow your procedures, ensuring patients in need can reach you, without you having to respond to every call.
Show your Spanish-speaking patients that their comfort matters. WELLReceived offers fluent, bilingual live receptionists for your dental practice.
Along with real-time updates, our mobile app allows you to view appointments, messages, invoices and more, from Anywhere with internet access.
Cut down on office and staff costs with our virtual dental receptionists. We're located across the US so weather and illness won't disrupt your day-to-day.
WELLReceived 's plans grow with you - we're here if your in-house team needs an extra hand or we can provide support 24/7/365.
Learn more about the services offered by WELLReceived, including telemedicine video appointments and chat support for your patients.
If you have any questions or require help to select a plan, please don't hesitate to contact us.
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