Medical Live Chat
& Facebook Messenger Support

Offer your patients 24/7 instant communication
directly from your website or Facebook page.

Plans & Prices
Man using laptop

A fast, friendly alternative to a phone call

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    Engage patients

    Respond instantly to patients’ questions or set up triggers to proactively engage them while browsing your website or Facebook page.

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    Keep chats secure

    Through encrypted technology, your patients can trust that their health information is secure. Our virtual receptionists are trained in HIPAA-compliance.

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    Gather feedback

    Use post-chat survey forms to gather valuable insights on patient satisfaction. Or use pre-chat surveys to gather necessary information quickly and easily.

Female doctor using laptop
Female receptionist wearing headphones

Save time, offer convenience, and increase patient satisfaction with live chat support

Live chat is the top customer service channel preferred by men and women between the ages of 18 and 491. Your patients will feel comfortable and safe chatting with your staff or our compassionate virtual receptionists.

Source: 99Firms

Female receptionist wearing headphones

How it works

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    Set up a chat widget in minutes

    Installing chat support on your website is simple. We’ll help you copy and paste one line of code. Your chat widget works with any site, including WordPress and can integrate with your Facebook page.

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    Start chatting

    Easily customize your chat widget to match your website design for a seamless experience. Respond to your own chats by simply logging on from your dashboard. If you're unavailable, our team is happy to take over using your plan minutes.

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    Receive your messages

    You’ll receive instant notification of your messages via SMS, email, or phone call. View your password-protected messages and chat transcripts from your dashboard at any time.

Female doctor using laptop
Female doctor using laptop
Live chat window

Safe & Secure

Through encrypted technology, your patients can trust that their health information is secure. Our virtual receptionists are trained in HIPAA-compliance and patient information is only accessible to the relevant people.

Live chat window
Female doctor using mobile

FAQs

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    Do I have to know coding to set up live chat support?

    No, setting up your chat widget is quick and easy. Our team can show you how to copy and paste one small snippet of code to get you up and running in minutes.

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    Will my chats look like they’re coming from a third party?

    No, the chat widget will look right at home on your website or Facebook page. We can customize it with your logo and brand colors.

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    Is live chat support HIPAA-compliant?

    Yes. Your chats will be encrypted and password protected.

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    How much does a medical live chat service cost?

    Live chat support is included in all of our plans. You can use your plan minutes to have our virtual receptionists answer chats on your behalf.

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    Can my own staff answer chats?

    Absolutely. In fact, it’s completely free to have your team answer chats. You can even do a hybrid model and have virtual receptionists answer chats after hours, using your plan minutes.

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    I have more questions regarding medical live chat services. Can you help?

    Feel free to chat, or call us at 1.800.800.4449 for more information.

Learning
for life

Lifelong learning is a WELLReceived core value. Get inspired by these staff picks.

Kill as Few Patients as Possible

- Oscar London

This timeless classic on the art and humor of practicing medicine features reality checks and poignant insights from Dr. Oscar London's thirty years of experience in general practice " after " poignant insights.