HIPAA-Compliant
Answering Service

We believe in patient privacy. With all our staff being
HIPAA-certified, you can be assured that your
patients' privacy will be protected, no matter what.

Why a medical answering service?

One missed call can lead to a lost opportunity with a patient. It's a loss for the patient and a loss for business.

Appointments

Greet your morning with a full appointment calendar. There's no need to be in the office with our after-hour handling services. Callers can easily book appointments anytime over the phone.

setmore appointment scheduling
nurse with tablet and stethoscope

Medical reception

In addition to booking appointments, we'll keep you up to date by vetting after-hour calls to determine if they need immediate attention. You'll never have to worry about your patients receiving the care they deserve.

Benefits of HIPAA compliant answering service

doctor with headphones working on laptop
smiling doctor with stethoscope

Why choose WellReceived?

WellRecieved's main focus is healthcare.Our receptionists are fully trained to meet the needs of your patients and help your practice grow. Our 100% work-from-home receptionists set us apart from other answering services. Not only are we reducing our carbon footprint, but our receptionists are able to perform their everyday tasks from the comfort of their home. This distributed model means your service won't be impacted by natural disasters, power outages, or other surprises.

By choosing our services, you're helping both your business and planet while benefiting from a more productive service.

doctor with stethoscope and tablet

FAQ

  • Why is HIPAA so important?

    Everyone deserves privacy, and HIPAA implements safeguards towards your privacy by protecting sensitive personal and health information.

  • Will my patients' health information be used to sell goods and services?

    No. All health and personal information will be between the patient and the authorized receptionists. All personal health information will be protected, and no information will be given to any third party.

  • How can I be certain that the receptionists at WellReceived are HIPAA compliant?

    No matter who answers, our staff is trained and certified in HIPAA protocols. We offer our staff multiple training courses to certify them in taking calls that may contain sensitive patient information. Scripting is designed for flexibility while also preserving a patient's privacy; no personal health information is ever recorded or stored. Additionally, all messages can only be accessed via secure login to ensure confidentiality. Our online client web portal will automatically log you out after inactivity to ensure security. We take pride in making this experience as customizable as possible, while ensuring our staff follow all HIPAA guidelines.

  • What other ways does WellReceived ensure HIPAA compliant practices?

    Customized scripting is designed for flexibility while also preserving a patient's privacy; no personal health information is ever recorded or stored. Additionally, all messages can only be accessed via secure login to ensure confidentiality. Our online client web portal will automatically log you out after inactivity to ensure security. We take pride in making this experience as customizable as possible, while ensuring our staff follow all HIPAA guidelines.

  • I have more questions regarding after hours answering. Can you help?

    Yes! We are available 24/7/365. You can send us a quick chat, or call us at (800)-491-2414.

Support staff on phone

Contact us today

Call us at 1.800.491.2414 for more information. Your partner in premium patient care.

Plans and Pricing