What’s in an All-Inclusive WellReceived Plan?

Choosing the right medical answering service can feel overwhelming, especially when you are faced with features that are hidden behind tiers or add-ons. 

At WellReceived, every plan is built to deliver real value. We include features that practices need to save time, control costs, and provide the kind of professional care experience patients remember.

Feature 1: 24/7 Bilingual Routing (English/Spanish)

• What it is: Basic bilingual support included in every plan.
• Why it matters: Enables practices to communicate clearly with Spanish-speaking patients, enhancing inclusivity.
• Impact: Improves patient satisfaction and reduces misunderstandings or missed care opportunities.

Feature 2: After-Hours & Overflow Call Handling

• What it is: Calls answered 24/7, including after-hours, weekends, and holidays.
• Why it matters: Patients can always reach a compassionate human voice and not voicemail.
• Impact: Increases patient trust, prevents missed urgent messages, and reduces burnout for in-house staff.

Feature 3: Blocked Caller Filtering

• What it is: Detection and filtering of spam, robocalls, or blocked numbers.
• Why it matters: Keeps front-line staff focused on real patient needs.
• Impact: Saves hours of wasted time and ensures call queues are used efficiently.

Feature 4: Conditional Call Forwarding

• What it is: Calls are routed to WellReceived only when needed (e.g., after 3 rings, after-hours, weekends, or when staff is unavailable).
• Why it matters: Gives practices control without needing to manually switch settings every time.
• Impact: Reduces the need for additional staff and ensures seamless coverage at all hours.

Feature 5: Verified Contact Capture

• What it is: Every repeat caller’s name, number, and reason for calling is confirmed and logged accurately.
• Why it matters: Helps us provide seamless communication for practices, maintain complete records, and ensure follow-up accuracy.
• Impact: Saves time on manual follow-ups and reduces patient churn due to missed or incomplete details.

Feature 6: Call Recording

• What it is: All calls are recorded and stored securely for quality assurance.
• Why it matters: Practices can review calls for training, dispute resolution, or compliance.
• Impact: Enhances accountability and continuous improvement without needing an in-house QA team.

Feature 7: Mobile app for instant access

• What it is: View call logs, invoices, and upgrade plans; all from a phone.
• Why it matters: Empowers real-time decision-making.
• Impact: Allows practice owners to manage their practice communications on the go 24/7.

Feature 8: Live chat support (always human) for your website

• What it is: Human receptionists respond to website chats around the clock.
• Why it matters: Convert website visitors into booked patients.
• Impact: Attract more patients without worrying about missed website queries.

Feature 9: Business phone number

• What it is: Choose a local or toll-free business number when setting up.
• Why it matters: Keeps your personal number private; supports work-life balance.
• Impact: Structured communication flow to ensure every caller to your business number is related to patient care.

How It All Adds Up to Better Care

At WellReceived, we believe in delivering exceptional patient care without hidden costs. By combining the most impactful features into every plan, we support practices in focusing on what matters: building great patient relationships with care. 

If you’d like to see how WellReceived can support your practice, schedule a demo with our friendly team or get in touch directly at 1-800-800-4449. We’d be happy to help!