HIPAA-Compliant Answering Service

Keep your patient information protected with HIPAA-compliant medical receptionists and encrypted technology.

Plans & Prices
lady receptionist taking call

HIPAA compliance with WELLReceived

Maintain trust and never miss a patient call again with 24/7
HIPAA-compliant live call answering.

Password-protected messages

Your patients’ messages will be
password-protected and securely stored using the
end-to-end encryption of Cloud Healthcare API
from Google.

Password Protected Mobile Screen

Secure call recordings

Your call recordings are password-protected and
stored using Amazon Simple Storage Service,
following HIPAA guidelines.

Secure Call Recordings Screen

HIPAA-trained medical receptionists

Our virtual medical receptionists are trained to
write every message in accordance with HIPAA
standards, using scripting designed to protect
patient privacy.

White Haired Female Call Agent

Benefits of a HIPAA compliant answering service

Female Doctor Looking LaptopFemale Doctor Looking Laptop
doctor holding tablet


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    What is HIPAA?

    The Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to protect sensitive patient health information from being shared without the patient’s knowledge or consent.

    HIPAA requires healthcare organizations to store patient information in a format that is secure from data breaches and accessible only to appropriate individuals.

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    Will my patients’ health information be used to sell goods and services?

    No. All health and personal information will be between the patient and the authorized receptionists. All personal health information will be protected, and no information will be given to any third party.

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    How are your receptionists trained in HIPAA compliance?

    All of our virtual medical receptionists are trained and certified in HIPAA protocols. Our team completes multiple training courses in call handling practices, so they know how to correctly process any sensitive patient information.

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    In what other ways does WELLReceived ensure HIPAA-compliant practices?

    Script customization is designed for flexibility at a practice level while always preserving a patient's privacy.

    All messages can only be accessed via a secure login to ensure confidentiality. Our online client web portal will automatically log you out after inactivity to ensure security.

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    I have more questions regarding WELLReceived’s HIPAA compliance. Can you help?

    Yes! We are available 24/7/365. You can send us a quick chat, or call us at 1.800.800.4449.

for life

Lifelong learning is a WELLReceived core value. Get inspired by these staff picks.

Kill as Few Patients as Possible

- Oscar London

This timeless classic on the art and humor of practicing medicine features reality checks and poignant insights from Dr. Oscar London's thirty years of experience in general practice " after " poignant insights.

Caring is the answer

Look after your patients with 24/7 live
call answering.

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