When people reach out to a medical office, even a short time on hold can be stressful. Your patients will be reassured knowing they can reach your clinic around-the-clock, even when you are busy providing care to someone else.
WELLReceived's medical clinic answering service gives you highly-trained live care coordinators to work seamlessly with your in-clinic team. We answer calls and take messages when you need us-after hours, on weekends, during holidays, or as everyday overflow-so all your patients get the attention they need.
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WELLReceived integrates with Setmore and other calendar applications to make booking appointments easy. You provide your clinic team's availability and distributed medical receptionists schedule callers with the right person.
You'll get real-time notifications of appointments for check-ups and other clinic visits. And, we can send automated reminders to your patients to reduce no-shows.
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Patient confidentiality is essential in healthcare, so our medical clinic answering service helps you comply with HIPAA. Our team has the training to keep your patients' information secure. Your messages can be password-protected through our desktop and mobile apps.
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Our online medical receptionists support your patients when you're away from the clinic. Your calls are covered in the evening, on weekends, or whenever your staff is unavailable.
Give your patients another channel to connect with you by installing our free live chat widget on your site. You can choose to answer the chats yourself, or leave them to us.
A clinic answering service makes it easy for your patients to book follow-up appointments. People can choose from your staff's available time slots online, or call in to schedule.
We work with every clinic to determine how our care coordinators should direct non-emergency calls, per your call types.
Welcome your clinic's Spanish-speaking patients with fluent, bilingual live receptionists to make them feel comfortable.
Use our mobile app to review your schedule, receive messages, check your invoices, and more-from Anywhere.
Our distributed medical receptionists are located in states across the US. This makes your clinic answering service resilient in the face of any disruptions from weather or illness.
Change your plan to scale up as your clinic grows.
Learn more about our services, including telemedicine video appointments and chat support for your patients.
If you have any questions or need help to choose a plan, please get in touch today.
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