Finding a care home that has the right facilities is important.Those contacting you for information and visits need to see you're responsive and knowledgeable. With an efficient receptionist service for Care Homes, your in-house team can focus on providing excellent care for residents, while we handle your calls.
Live, professional care coordinators work around your availability, so callers are never left waiting. We can route calls, take messages, schedule viewings of your premises and more - after hours, on weekends or around-the-clock.
Booking a visit to your care home is simple as WELLReceived integrates with Setmore or your existing calendar system. Let our virtual care coordinators know your available viewing slots and we can arrange appointments accordingly. We can even notify you of new bookings in real-time, and set up follow-up calls for after visits.
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WELLReceived takes patient confidentiality seriously and enables you to elect out of email and text updates. Instead, your messages are available to view securely - from Anywhere - in the WELLReceived app.
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Virtual care home receptionists ensure every caller reaches a friendly, informative voice when you're busy or unavailable.
With our easy-to-install live chat widget, potential residents and their loved ones can contact you directly from your care home's website. Chats can be fielded by our team, yours, or both.
Personal care is essential for every visitor. Live care coordinators can engage with recent visitors for feedback and arrange timely follow-ups to show them their experience matters.
Your live medical receptionists champion your brand, ensuring callers receive relevant and important information about your facilities while they make their shortlist.
WELLReceived has fluent, bilingual care home receptionists to help your Spanish-speaking prospects and their families feel an extra level of comfort.
You'll receive real-time updates through our mobile app. Check on appointments, invoices, new messages and more, from Anywhere with internet access.
Reduce recruitment and office costs with our virtual care home receptionist service. Resilient and flexible - we're located across the US so weather and illness won't leave you under-resourced.
WELLReceived's care home answering service grows with you - our virtual care coordinators are here if your in-house team needs relief or we can back you up 24/7/365.
Learn more about our services, including telemedicine video appointments and chat support for your patients.
If you have any questions or need help to choose a plan, please get in touch today.
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