Answering Service

Provide patients with live phone support 24/7.

Plans & Prices
lady receptionist taking call

Put patient experience first, day or night

  • appointment scheduling icon

    Book and keep appointments

    Did you know that missed appointments result in an annual loss of $150 billion in the U.S. healthcare industry? We book appointments and send automated appointment reminders to cut down on no-shows.1

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    Provide premium after-hour care

    Your patients will reach a live person no matter what time they call. Our medical answering service integrates with your on-call schedule in real time, ensuring patient messages always reach the right person.

  • video appointments icon

    Offer more ways to connect

    Give patients the option to communicate via web chats with your in-house staff or our virtual medical receptionists. You can even offer video appointments through our Setmore Health and Teleport video integration.

  • secure data

    Keep patient data safe

    Keep protected health information safe with WELLReceived's encrypted software and HIPAA-trained live medical receptionists. Your patient messages are secure and password protected.

Source: 1Forbes

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Male receptionist answering calls

Never miss a patient with a physician answering service

Health professionals often work long hours and rarely get time for a break. Delegating tasks is crucial to running your practice efficiently. A physician answering service frees up valuable time so you can focus on your patients.

Our live virtual receptionists offer premium patient care. They can assist you with receiving messages, booking appointments, scheduling follow-ups, routing calls to your team, and more. We help you take care of every patient.

Male receptionist answering calls

How it works

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    Tell us about your clinic

    Setting up your clinic answering service is simple. Simply tell us about your practice and the types of calls you'd like us to handle. Together, we'll determine the best script and suite of services to fit your needs.

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    Start forwarding your calls

    Once your account is set up, our professional virtual medical receptionists can start handling your patient calls right away. Forward calls to our service with just the push of a few buttons on your phone keypad.

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    Receive messages instantly

    Get instant notifications when your virtual medical receptionists take a message. Access secure messages from the WELLReceived mobile app, the WELLReceived desktop app, or our online web portal.

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Call Center for Clinics
jane profile

Hear how your calls could
be answered.

Hear how your calls could be answered.

Jane / Medical Receptionist

Frequently Asked Questions

Frequently Asked Questions

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    What is a physician answering service?

    A physician answering service is a service provider that specializes in answering calls for medical practitioners. A team of virtual receptionists answer calls and live chat messages 24/7, as if they were in your office.

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    Are you a call center?

    No. Our team works from their respective home offices. This distributed model isn't vulnerable to service outages
    or natural disasters.

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    Do you provide after-hour services?

    Our 24/7 physician answering service can support you during your clinic's open hours and after closing. WELLReceived receptionists work from their home offices and are available at all times.

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    Are you HIPAA compliant?

    At WELLReceived, we protect the privacy of every patient and watch over sensitive personal and health information. Each member of our team is trained in HIPAA compliance.

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    How else do you facilitate doctor-patient communication?

    Our company offers not only answering assistance but also helps to connect patients with their doctors thanks to innovative video technology. Medical appointments can be fully carried out remotely, which is absolutely vital when it comes to patients who live in rural areas or those who cannot be transported to the medical practice.

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    How will I access my messages?

    Access your messages from the WELLReceived app on your computer or mobile. Your password ensures patient messages are HIPAA compliant. Get text alerts when new messages are in your inbox.

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    Will I be locked into a contract?

    No contract required. We want you to have the best plan for your needs. You can choose to increase or decrease your plan to match your monthly call requirements.

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    I have more questions regarding your physician answering service. Can you help?

    Feel free to chat, or call us at 1.800.800.4449 for more information.

Let's get started

Do you want to learn more about the full scope of our physician answering service? Schedule a call with one of our friendly sales consultants at a
time that works for you.

Book a Consultation
smiling male receptionist

Let's get started

Do you want to learn more about the full scope of our physician answering service? Schedule a call with one of our friendly sales consultants at a time that works for you.

Book a Consultation