What is Call Forwarding?
Arpana Sharon | May 24, 2021
Call forwarding is the process of routing your patients’ calls to our virtual medical receptionists. Typically, it only takes pushing a few buttons on your keypad to start forwarding your calls.
The standard method of call forwarding is dialing *72 followed by your WellReceived phone number/account number. Your phone provider may have their own preferred method, so it’s worth checking with them.
If we’re forwarding a Google Voice number, then we need to set up a bridge number on our end in order to properly forward calls.
There are several types of call forwarding that fit different situations. You may want us to answer all your calls for a set time, after hours for example. Or you may only want us to answer calls when they’re missed by your in-house staff.
We answer calls with the name of your practice or the name of the doctor, whichever you prefer. Here are the most common scenarios:
Your calls are forwarded to virtual medical agents trained in HIPAA protocols. Your messages are encrypted, password-protected, and only accessed via a secure login.
Check out also what is a virtual receptionist.