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Are virtual medical receptionists reliable?

Terri Phillips   |   Apr 06, 2022

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New technologies have emerged, changing the way we work for the better. We can maximize efficiency and deliver exemplary levels of customer care.

In the healthcare industry, virtual medical receptionists are just one of the ways medical offices are changing.  From initial contact with a patient to scheduling appointments, they can perform many tasks typically performed by on-site receptionists. But are virtual medical receptionists reliable?

Virtual medical receptionist—a good solution?

 

Team availability

In this “new normal,” patient communication methods have changed. If you run a small team of key workers, it’s easy to get overwhelmed with the number of calls, requests, and appointment bookings by phone. Virtual medical receptionists are communication specialists focused on making sure you never miss a patient call again. Their 24/7 availability increases patient trust and accessibility, freeing up your team for other tasks.

Safe and secure

The safety and security of your patients is first priority, especially when it comes to third-party virtual medical receptionists. Rest easy knowing all medical receptionists go through extensive training on HIPAA rules and regulations. Your patients are in safe hands with consistent, responsible, and knowledgeable staff members.

Customer support and knowledge

It’s important to remember that virtual medical receptionists are people, not robots. In addition to medical terminology and HIPAA-compliance training, these professionals have regular performance monitoring and work towards specific targets. Having available, competent, and patient-oriented receptionists will enhance the credibility of your service.

At WELLReceived, we also offer flexible and customizable scripts for almost any scenario. Our HIPAA-compliant virtual receptionists offer a professional and reliable service to take messages or schedule your appointments, day and night.

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Terri Phillips

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