How to Enable Call Recording

Call recording is a free feature included in all standard WellReceived plans. It is not turned on by default, but you can easily enable it at any time within the app.

Many practices choose to activate call recording for training and quality assurance purposes. It allows you to review real patient conversations, provide early feedback, and fine-tune messaging. It also gives our team the opportunity to work closely with you to refine scripting and ensure we are representing your practice exactly as intended.

All call recordings are fully HIPAA-compliant and stored using encrypted protection, so you can feel confident that patient information remains secure.

Enabling or Disabling Call Recording

Please note: If you have multiple business numbers, call recording must be managed individually for each line.

• Open the WellReceived app
  
• Select Settings
  
• Select Overview to view your Business Lines
  
• Choose the number you would like to turn call recording on or off for
  
• Click More
  
• Slide the call recording toggle to activate or deactivate

Accessing Your Call Recordings

You can access call recordings directly from the Inbox tab in the WellReceived app.

• Open the WellReceived app
  
• Select Inbound to view your Inbox
  
• Click the call you would like to review
  
• Select the play button to listen to the recording

If you would like support deciding whether call recording is right for your practice, our Client Services team is always available to give you a hand. Write to us at care@wellreceived.com or give us a call at 877-381-4105 and we’d be happy to help.