Case study: Complete Dental Care

Complete Dental Care offers a wide range of dental services to approximately 80 – 100 patients each month. In addition to general and cosmetic dentistry, Complete Dental offers walk-in emergency dental work for affordable prices, making them a popular choice among residents of Kingwood, Texas.

As a small office with two full-time dentists, Complete Dental faced a challenge. Their insurance company required them to offer 24/7 availability; no small feat with only 12 employees. They decided they needed the support of an answering service.

The dental clinic started seeing results that went above and beyond 24/7 availability. Their patients began giving positive feedback on how quickly they could reach someone when needed. “It gives them that comfort,” says Debbi. “They feel like somebody is there for them when a real person answers the phone, versus an answering machine.”

Debbi appreciates getting message notifications on her smartphone and listening to call recordings on the WellReceived mobile app, especially during evenings out of the office. Hearing details of the patient’s call helps her to determine next steps.

WellReceived’s 24/7 availability and industry expertise has boosted Complete Dental’s reputation as a dental practice that puts the patients first; a core value of Debbi’s. “I get to be part of helping a patient smile, and that means the world to me.”