Understanding Your WellReceived Invoice

Your WellReceived invoice is designed to give you a clear snapshot of your account activity each month.

Invoices are emailed monthly to your designated billing contact. You can also access your account summary anytime in the WellReceived app:

Settings > Billing & Reports > to view invoices and transactions

Below is a breakdown of the key sections you’ll see on your invoice.

Total Due

Total Due reflects your full account balance at the time of billing.

This amount includes:

• Any unpaid balances from previous invoices
• New charges from the most recent billing period

The Due Date for your invoice is listed directly beneath the Total Due section.

Account Summary

Your Account Summary provides a high-level overview of your billing activity. It includes:

Amount of Previous Statement

This is the Total Due from your previous invoice.

Payments Received

This shows any payments applied to your account during the previous billing period.

New Charges

This reflects charges incurred during the most recent billing cycle.

You can view a detailed breakdown of these new charges directly below your account summary.

Recurring Charges

The Recurring Charges section outlines all charges from the most recent billing period, including:

• Monthly plan fees
• Taxes and regulatory fees
• Any billing adjustments

This section helps you clearly see what makes up your monthly total.

Usage Details and Excess Usage Charges

This section details your account’s Usage in terms of the number of calls and the total minutes. 

Additionally, it illustrates the number of minutes covered in your monthly plan, in addition to the Excess Usage Charges applied for the additional minutes used over the billing period.

Payments and Refunds

The Payments and Refunds section outlines all the payments received and the refunds processed over the previous billing period. 

Where Can I Access My Invoices?

You will be emailed a copy of your invoice every month, additionally you can also access all your invoices at any time in your WellReceived app.

To see your list of invoices:

• Go to Settings in the WellReceived app.
• Go to Billing & Reports.
• You’ll see the list of previous invoices under your invoice details.

If you would like any further support in understanding your invoice, our Client Services team is always available to give you a hand. Write to us at care@wellreceived.com or give us a call at 877-381-4105 and we’d be happy to help.