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Find your ideal plan
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Your questions answered
How reliable is your 24/7 live answering service for handling patient calls?
Our live answering service is designed for reliability, with trained receptionists available 24/7 to ensure every call is answered promptly and professionally.
How does this help us grow revenue?
By answering every call live, booking more appointments, and preventing missed opportunities from ads or referrals, we ensure that your practice receives a steady stream of enquiries without missing any calls.
Can you handle appointment scheduling and patient intake?
Yes, we manage appointment booking, rescheduling, and new patient intake to help you capture more patients.
Will my patients always speak to a real person?
Yes, every call is answered by a trained live receptionist, ensuring a professional and compassionate patient experience.
Is your live answering service HIPAA-compliant?
Yes, all patient interactions are handled securely by HIPAA-trained receptionists to ensure full data protection.
How do you ensure quality and consistency in call handling?
Our receptionists undergo continuous training and quality monitoring to ensure consistent, professional interactions with every patient.
Do you provide call recordings or reporting?
Yes, detailed reports and call logs are available to help you track performance and optimize patient communication.
How does your service improve patient satisfaction?
By reducing wait times, ensuring calls are answered promptly, and providing human interaction, patient satisfaction significantly improves.
Will I be locked into a contract?
No, all our plans are completely flexible and scalable to grow with your practice's needs. We charge on a monthly rolling basis. There are no contracts; you are free to cancel at any time.
An extension of your medical practice
Your calls handled your way
Reception call flows customized to your practice's procedures.
Book more appointments
Empower patients to book by phone or via your online booking page.
Keep patient data secure
Fully HIPAA-compliant throughout patient touchpoints.
Stay open and available 24/7
Never miss patient calls during peak times or holidays.
Your practice, Anywhere
Stay connected. Get notifications via mobile, app or email.
Scheduling made easy
Our receptionists work directly within your existing scheduling and practice management software to book appointments on your behalf, so no opportunity is missed. There’s no new platform to manage, no duplicate data entry, and no changes to how your team already operates.
Whether patients reach out after hours or during busy periods, they can be scheduled instantly to help you capture more revenue while keeping your day running smoothly. All WellReceived clients receive a free Setmore Health subscription as part of their plan. More ways to book, schedule and grow your practice.
How it works
Find your ideal plan
Speak to our team and tell us about your needs so we can create your ideal plan.
Tell us about your practice
Customize your call scripts to gather the information you need from your patients.
