Healthcare Call Center
Solutions
The 24/7 live support of a medical call center, with the flexibility of cloud-based technology.
Plans & PricingThe 24/7 live support of a medical call center, with the flexibility of cloud-based technology.
Plans & PricingGive every patient a live person to talk to, day or night.
Highly trained virtual medical receptionists can schedule appointments, answer questions, take messages, and even transfer/dial out to the person on call. A good bedside manner extends to every customer interaction.
Customizable scripts guide receptionists through every call. Any unscripted situations are addressed by our receptionists with professionalism and ease.
Get phone coverage after hours, during staff breaks, or when phones are ringing off the hook. Weekends and holidays included at no extra charge.
Live chat on your website at no extra cost. Live virtual medical receptionists can answer patient chats using the minutes included in your plan.
Give your Spanish-speaking patients the best in phone customer service. Our professional receptionists are fluent in English and Spanish.
Keep caller information safe and secure, and give your patients peace of mind. WELLReceived receptionists are HIPAA-compliant.
Get our free, cloud-based appointment software, Setmore, included, or integrate our services with your favorite software. Self-booking capabilities included.
Yes! We have virtual receptionists in eight different states spread out through every time zone for maximum coverage.
No. Your patients' privacy and security are important to us. To maintain HIPAA compliance, we do not record calls. However, we are researching HIPAA-compliant methods of recording calls.
So many! We work with Dr. Chronos, Athena Health, Kareo, Patient Fusion, Practice Fusion, WebPT, UnifiedPractice, and eClinical. We also offer our own highly reviewed, cloud-based appointment software, Setmore. Find out more about our scheduling services!
You will be billed based on the minutes you use each month. Our flexible plans can be scaled up or down if you find you're not using the amount of minutes you expected. Check out which of our plans will work best for you.
Nope! When we say we've got you covered 24/7, we really mean it. Our unique work model allows us to stay fully staffed around the clock.
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