{"id":815,"date":"2022-09-02T19:49:55","date_gmt":"2022-09-02T19:49:55","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=815"},"modified":"2024-04-09T10:18:17","modified_gmt":"2024-04-09T10:18:17","slug":"case-study-faith-grace-therapeutic-services","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/case-study-faith-grace-therapeutic-services\/","title":{"rendered":"Case study: Faith + Grace Therapeutic Services"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"883\" height=\"263\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/Faith_Grace_Logo.png\" alt=\"\" class=\"wp-image-819\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/Faith_Grace_Logo.png 883w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/Faith_Grace_Logo-300x89.png 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/Faith_Grace_Logo-768x229.png 768w\" sizes=\"(max-width: 883px) 100vw, 883px\" \/><\/figure>\n\n\n\n<p>From college friends to licensed therapists, doctors Ross and Martin-Cuellar shared ambitions beyond their own career success.<\/p>\n\n\n\n<p>They founded <a href=\"https:\/\/www.faithgrace.today\/\" target=\"_blank\" rel=\"noreferrer noopener\">Faith+Grace<\/a>, a therapeutic services and consultation office, in 2019 with the mission to empower other therapists by providing the space, tools, resources, and community to support them in their private practice. Their idea was a success, and within a couple of years, Faith+Grace knew they needed a virtual receptionist service that could accommodate their rapid growth.<\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/static.wixstatic.com\/media\/f77aae_7de5eca52a67447e9518d5eefe04f109~mv2.jpg\/v1\/fill\/w_395,h_256,al_c,q_80,usm_0.66_1.00_0.01,enc_auto\/IMG_0137%20(3)_JPG.jpg\" alt=\"IMG_0137 (3).JPG\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p>\u201cWe started with a smaller answering service,&#8221; says Dr. Christine L. Ross, PhD (pictured left). &#8220;But we needed direct transfers, a team to update the script, and a service that could accommodate our growing needs as we went from four to thirty clinicians within a short time frame.&#8221;<\/p>\n<\/div><\/div>\n\n\n\n<p>That&#8217;s when Faith + Grace switched to WellReceived.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Growth\u2014without the growing pains<\/h2>\n\n\n\n<p>A friendly, professional voice on the line 24\/7 allowed Faith + Grace to improve their service while also reducing costs and risks\u2014essential for therapists who handle crises, emergency and after-hours needs.<\/p>\n\n\n\n<p>The rapid growth Faith + Grace experienced required a responsive team on hand 24\/7. Script updates, scheduling changes, and appointments need to be managed quickly and efficiently. WellReceived&#8217;s bilingual services even meant that Faith + Grace&#8217;s Spanish-speaking callers received the same excellent level of service.<\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"853\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/pexels-alex-green-5699456.jpg\" alt=\"A therapist write information on a clipboard while a client lies on a couch\n\" class=\"wp-image-822\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/pexels-alex-green-5699456.jpg 1280w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/pexels-alex-green-5699456-300x200.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/pexels-alex-green-5699456-1024x682.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2022\/09\/pexels-alex-green-5699456-768x512.jpg 768w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure>\n\n\n\n<p>\u201cThe beauty of WellReceived\u2019s flexible plans is their ability to scale up or down with you,&#8221; says Brand Leader Stephanie Maharjan. &#8220;We don\u2019t believe in locking customers into long-term contracts. Real care means listening to our clients\u2019 needs.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Putting patients first<\/h2>\n\n\n\n<p>Dr. Ross found that the ability to leave notes for WellReceived receptionists to highlight changes or urgent messages was invaluable. And having all calls recorded for quality and accountability aligned with Faith + Grace\u2019s dedication to serving their clients.<\/p>\n\n\n\n<p><em>Still have questions?<\/em> Dr. Ross has this advice for those considering an answering service:<\/p>\n\n\n\n<p>\u201cAn answering service has to provide a high level of care to meet the needs of our customers, so we looked for a provider that really cares about our business, service, and people.\u201d<\/p>\n\n\n\n<p>To find out how WellReceived can help you care for your patients, get in touch with our team today!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>From college friends to licensed therapists, doctors Ross and Martin-Cuellar shared ambitions beyond their own career&#8230;<\/p>\n","protected":false},"author":4,"featured_media":822,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[65,12],"class_list":["post-815","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-client-case-study","tag-medical-answering-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - 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