{"id":274,"date":"2021-06-29T08:41:05","date_gmt":"2021-06-29T08:41:05","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=274"},"modified":"2025-05-08T15:23:15","modified_gmt":"2025-05-08T15:23:15","slug":"4-reasons-why-your-patients-want-you-to-have-an-answering-service","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/4-reasons-why-your-patients-want-you-to-have-an-answering-service\/","title":{"rendered":"4  reasons why your patients want you to have an answering service"},"content":{"rendered":"\n<p>There\u2019s no question that healthcare clinics <strong>benefit from using an answering service<\/strong>. Better patient retention, higher patient conversion, and increased clinic efficiency are just a few perks included with a 24\/7 live answering service. But it isn\u2019t just healthcare providers that benefit. Patients overwhelmingly <a href=\"https:\/\/www.wellreceived.com\/services\/medical-answering-service\">prefer an answering service<\/a> over voicemail. Here are four reasons <strong>why patients want their doctors to use an answering service<\/strong>.<\/p>\n\n\n\n<p><strong>Table of contents<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/4-reasons-why-your-patients-want-you-to-have-an-answering-service\/#someone\">Patients want to talk to someone<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/4-reasons-why-your-patients-want-you-to-have-an-answering-service\/#communication\">Patients can choose their method of communication<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/4-reasons-why-your-patients-want-you-to-have-an-answering-service\/#self-schedule\">Patients want to self-schedule<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/4-reasons-why-your-patients-want-you-to-have-an-answering-service\/#questions\">Patients can get questions answered quickly<\/a><\/li>\n<\/ul>\n\n\n\n<h2 id=\"someone\">Patients want to talk to someone<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_1-1-1024x538.jpg\" alt=\"Benefits of a medical answering service\" class=\"wp-image-279\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_1-1-1024x538.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_1-1-300x158.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_1-1-768x403.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_1-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>We are more connected than ever. Patients can log onto <a href=\"https:\/\/www.wellreceived.com\/features\/mobile-app\">online portals<\/a> to pay bills and view appointment information. Smartwatches and remote patient monitoring devices can feed their health information directly to their healthcare team. But all this digitization and instant telehealth doesn\u2019t change what patients want most: to be heard.&nbsp;<\/p>\n\n\n\n<p>There is no substitute for human connection. When a parent is wondering whether a fever is too high, leaving a voicemail in the middle of the night can feel like tossing a message into the sea. <b>Patients are likely to be worried, tired, or frustrated when calling their healthcare provider.&nbsp;<\/b><\/p>\n\n\n\n<p>Knowing a live, empathetic person has taken their message, and will deliver it to the right person, is infinitely preferable to a complicated phone tree or voicemail recording.<\/p>\n\n\n\n<p>If you&#8217;re curious about how WellReceived can help, feel free to browse our range of plans to consider what might work best for your practice. With our receptionists covering your calls 24\/7, your patients will never go unheard. <\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"text-align: center;\">\n  <a href=\"https:\/\/www.wellreceived.com\/view-pricing\/?utm_source=tapnative&#038;utm_medium=blog_article&#038;utm_campaign=native_campaign\" style=\"display: inline-block; padding: 12px 24px; background-color: #4A8DFF; font-family: 'Inter', Arial, Helvetica, sans-serif; color: #FFFFFF; text-decoration: none; border-radius: 50px; font-size: 16px; line-height: 24px; font-weight: 600; margin: 0 0 40px;\" target=\"_blank\" rel=\"noopener\">View plans<\/a>\n<\/div>\n\n\n\n<h2 id=\"communication\">Patients can choose their method of communication<\/h2>\n\n\n\n<p>There are more <em>ways<\/em> to connect than ever. Patients can communicate with their healthcare providers via phone call, <a href=\"https:\/\/www.wellreceived.com\/features\/live-chat-support\">web chat<\/a>, or video call. Most answering services have expanded their services to include more methods of communication.&nbsp;<\/p>\n\n\n\n<p>Web chat, in particular, is gaining popularity in the medical industry. <b>Patients often want to talk to a real person but with the extra discretion and convenience a chat window provides.<\/b> An answering service that offers HIPAA-compliant web chat gives patients a secure, convenient alternative to a phone call.<\/p>\n\n\n\n<h2 id=\"self-schedule\">They want to self-schedule<\/h2>\n\n\n\n<p>Patients want connection, but they also want an option for self-service. A study by Stax Inc., commissioned by Healthgrades, shows that 80% of <a href=\"https:\/\/www.healthleadersmedia.com\/innovation\/assessing-online-scheduling-emerging-trend-scheduling-physician-appointments\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">participants prefer physicians who offer DIY services<\/a> such as online appointment booking.&nbsp;<\/p>\n\n\n\n<p>Your standard answering service has evolved beyond taking messages. They now offer many additional features, including online appointment booking. Once they\u2019ve booked their appointment, patients can receive automatic email or text reminders. Many online booking pages even offer easy payment options to further streamline patients\u2019 visits.<\/p>\n\n\n\n<p>And for the 20% of patients who still prefer booking an appointment over the phone? An answering service has that covered too. Answering services help patients <a href=\"https:\/\/www.wellreceived.com\/features\/medical-appointment-scheduling\">book and manage appointments<\/a> in the way that works best for them.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_2-1024x538.jpg\" alt=\"medical answering service benefits\" class=\"wp-image-280\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_2-1024x538.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_2-300x158.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_2-768x403.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/06\/WR_Blog_Img_28-Jun-2021_2.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 id=\"questions\">Patients can get questions answered quickly<\/h2>\n\n\n\n<p>The Internet has drastically altered expectations around getting answers. Patients, in particular, expect more from their healthcare providers. They want fast response times. One study published in the American Journal of Managed Care shows that the speed by which a patient\u2019s phone call is answered has a <a href=\"https:\/\/www.ajmc.com\/view\/call-center-performance-affects-patient-perceptions-of-access-and-satisfaction\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">direct impact on their satisfaction<\/a> and overall perception of access to care.&nbsp;<\/p>\n\n\n\n<p><strong>An answering service is a 24\/7 resource for answering basic questions, such as clinic hours or directions.<\/strong> With EHR integration, answering services can go a step further and answer questions regarding appointments or prescription refills. If the patient needs information that is not available to the answering service, they can ensure the message gets to the right person for the quickest response.&nbsp;<\/p>\n\n\n\n<p>Healthcare providers are recognizing the importance of patient<em>&#8211;<\/em>focused, value-based services. Doctors and clinics are using more sophisticated technology to meet their patients\u2019 rising expectations and stay competitive in an innovative industry.&nbsp;<\/p>\n\n\n\n<p><strong>Patient answering services<\/strong> <strong>are evolving right along with them.<\/strong> By taking advantage of all the features answering services have to offer, healthcare providers are meeting patient needs for human connection, convenience, and fast response times.<\/p>\n\n\n\n<p>Explore our range of customizable plans and speak to a member of our team today to learn more about how WellReceived can help with your patient experience. <br><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"text-align: center;\">\n  <a href=\"https:\/\/www.wellreceived.com\/view-pricing\/?utm_source=tapnative&#038;utm_medium=blog_article&#038;utm_campaign=native_campaign\" style=\"display: inline-block; padding: 12px 24px; background-color: #4A8DFF; font-family: 'Inter', Arial, Helvetica, sans-serif; color: #FFFFFF; text-decoration: none; border-radius: 50px; font-size: 16px; line-height: 24px; font-weight: 600; margin: 0 0 40px;\" target=\"_blank\" rel=\"noopener\">View plans<\/a>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s no question that healthcare clinics benefit from using an answering service. Read more!<\/p>\n","protected":false},"author":4,"featured_media":279,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Here&#039;s 4 Reasons Why Patients Prefer Medical Answering Services<\/title>\n<meta name=\"description\" content=\"Patients prefer medical answering services for 24\/7 availability, fast response times, and human-centered care that builds trust and boosts satisfaction.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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