{"id":215,"date":"2021-05-24T21:11:42","date_gmt":"2021-05-24T21:11:42","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=215"},"modified":"2025-07-03T11:50:37","modified_gmt":"2025-07-03T11:50:37","slug":"call-forwarding-at-wellreceived","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/call-forwarding-at-wellreceived\/","title":{"rendered":"Your ultimate guide to call forwarding"},"content":{"rendered":"\n<p>Getting started with WellReceived is simple, and we&#8217;re here to make sure your experience is smooth and fully customized.<\/p>\n\n\n\n<p>When you sign up, you\u2019ll receive your assigned forwarding number. This means you can start forwarding your calls to us right away. As soon as your account is active, a basic answering script is in place, allowing our medical receptionists to begin taking your calls.&nbsp;<\/p>\n\n\n\n<p>While immediate call forwarding is quick and simple to set up, we <strong>recommend<\/strong> that you complete your onboarding appointment to maximize the value of the service and personalize it to your practice\u2019s needs.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/iStock-1069503896-1024x683.jpg\" alt=\"What is call forwarding?\" class=\"wp-image-217\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/iStock-1069503896-1024x683.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/iStock-1069503896-300x200.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/iStock-1069503896-768x512.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/iStock-1069503896.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Why is the onboarding appointment important?&nbsp;<\/h2>\n\n\n\n<p>The onboarding appointment ensures that your service is fully tailored to the needs of your practice. During this session, we will:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Develop custom answering scripts that reflect your specific protocols and preferences<\/li>\n\n\n\n<li>Configure call flows to direct calls appropriately based on your practice&#8217;s structure<\/li>\n\n\n\n<li>Set up additional preferences and ensure full understanding of your unique patient needs<\/li>\n\n\n\n<li>Answer any questions you may have and review best practices<\/li>\n<\/ul>\n\n\n\n<p>This personalized setup allows us to deliver the best experience for both you and your callers, ensuring every patient interaction reflects the high standard of care your practice provides.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">When can I start forwarding calls?<\/h2>\n\n\n\n<p>To summarize, you have two options:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Option 1:<\/strong> Start forwarding calls immediately after signing up, using the default script assigned at account creation.<\/li>\n\n\n\n<li><strong>Option 2:<\/strong> Complete your onboarding first, then begin forwarding calls with your fully customized setup.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"628\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-1024x628.jpg\" alt=\"How do i forward my calls?\" class=\"wp-image-216\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-1024x628.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-300x184.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-768x471.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/05\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper.jpg 1307w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How do I forward my calls to WellReceived?&nbsp;<\/h2>\n\n\n\n<p>The standard method of call forwarding is dialing *72 followed by your WellReceived phone number\/account number. Your phone provider may have their own preferred method, so it\u2019s worth checking with them.<\/p>\n\n\n\n<p>Here are some popular phone providers and their processes to set up call forwarding:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.att.com\/support\/article\/wireless\/KM1011513\/\">AT&amp;T<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.verizon.com\/support\/call-forwarding-faqs\/\">Verizon<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.t-mobile.com\/support\/plans-features\/calling-services\">T Mobile&nbsp;<\/a><\/li>\n<\/ul>\n\n\n\n<p>If you\u2019re forwarding a Google Voice number, then we will need to set up a bridge number on our end in order to forward calls appropriately.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are the types of call forwarding?<\/h2>\n\n\n\n<p>There are several types of call forwarding that fit different situations. You may want us to answer all your calls for a set time, after hours, or only on weekends, for example. Or you may only want us to answer calls when they\u2019re missed by your in-house staff.&nbsp;<\/p>\n\n\n\n<p>We can <a href=\"https:\/\/www.wellreceived.com\/services\/medical-answering-service\">answer calls<\/a> with the name of your practice or the name of your provider, whichever you prefer. Here are the most common scenarios (depending on the options your phone provider offers):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard call forwarding \u2013 You forward all calls to our <a href=\"https:\/\/www.wellreceived.com\/services\/virtual-medical-receptionist\">virtual medical receptionists<\/a> at all times.<\/li>\n\n\n\n<li>Busy call forwarding \u2013 This allows you to forward calls to our virtual receptionists when your staff is on another call.<\/li>\n\n\n\n<li>No-answer call forwarding \u2013 Calls are only forwarded to our team if your staff is unable to answer.<\/li>\n\n\n\n<li>Scheduled call forwarding \u2013 This allows you to forward calls based on a predetermined schedule.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How is HIPAA compliance maintained throughout the process?<\/h2>\n\n\n\n<p>Your calls are forwarded to virtual medical agents trained in <a href=\"https:\/\/www.wellreceived.com\/features\/HIPAA-compliant-answering-service\">HIPAA protocols<\/a>. Your messages are encrypted, password-protected, and only accessed via a secure login.<\/p>\n\n\n\n<p>Have any questions? Our Client Services team is happy to assist. Call us at 1-877-381-4105 or email <a href=\"mailto:care@wellreceived.com\">care@wellreceived.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Getting started with WellReceived is simple, and we&#8217;re here to make sure your experience is smooth&#8230;<\/p>\n","protected":false},"author":19,"featured_media":226,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[33],"tags":[],"class_list":["post-215","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-it-works"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Here&#039;s How You Can Forward Calls to a Medical Answering Service<\/title>\n<meta name=\"description\" content=\"Curious how call forwarding connects patients to a medical answering service? 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