{"id":1831,"date":"2026-03-11T13:17:49","date_gmt":"2026-03-11T13:17:49","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=1831"},"modified":"2026-03-11T13:17:50","modified_gmt":"2026-03-11T13:17:50","slug":"understanding-your-wellreceived-invoice","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/understanding-your-wellreceived-invoice\/","title":{"rendered":"Understanding Your WellReceived Invoice"},"content":{"rendered":"\n<p>Your WellReceived invoice is designed to give you a clear snapshot of your account activity each month.<\/p>\n\n\n\n<p>Invoices are emailed monthly to your designated billing contact. You can also access your account summary anytime in the WellReceived app:<\/p>\n\n\n\n<p><strong>Settings &gt; Billing &amp; Reports &gt; <\/strong>to view invoices and transactions<\/p>\n\n\n\n<p>Below is a breakdown of the key sections you\u2019ll see on your invoice.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-99-1024x538.png\" alt=\"hands-typing-on-a-laptop\" class=\"wp-image-1532\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-99-1024x538.png 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-99-300x158.png 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-99-768x403.png 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-99.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Total Due<\/strong><\/h2>\n\n\n\n<p><strong>Total Due<\/strong> reflects your full account balance at the time of billing.<\/p>\n\n\n\n<p>This amount includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any unpaid balances from previous invoices<\/li>\n\n\n\n<li>New charges from the most recent billing period<\/li>\n<\/ul>\n\n\n\n<p>The <strong>Due Date<\/strong> for your invoice is listed directly beneath the Total Due section.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Account Summary<\/strong><\/h2>\n\n\n\n<p>Your <strong>Account Summary<\/strong> provides a high-level overview of your billing activity. It includes:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Amount of Previous Statement<\/strong><\/h3>\n\n\n\n<p>This is the Total Due from your previous invoice.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Payments Received<\/strong><\/h3>\n\n\n\n<p>This shows any payments applied to your account during the previous billing period.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>New Charges<\/strong><\/h3>\n\n\n\n<p>This reflects charges incurred during the most recent billing cycle.<\/p>\n\n\n\n<p>You can view a detailed breakdown of these new charges directly below your account summary.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Recurring Charges<\/strong><\/h2>\n\n\n\n<p>The <strong>Recurring Charges<\/strong> section outlines all charges from the most recent billing period, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monthly plan fees<\/li>\n\n\n\n<li>Taxes and regulatory fees<\/li>\n\n\n\n<li>Any billing adjustments<\/li>\n<\/ul>\n\n\n\n<p>This section helps you clearly see what makes up your monthly total.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Usage Details and Excess Usage Charges<\/strong><\/h2>\n\n\n\n<p>This section details your account\u2019s <strong>Usage<\/strong> in terms of the number of calls and the total minutes.\u00a0<\/p>\n\n\n\n<p>Additionally, it illustrates the number of minutes covered in your monthly plan, in addition to the <strong>Excess Usage Charges<\/strong> applied for the additional minutes used over the billing period.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Payments and Refunds<\/strong><\/h2>\n\n\n\n<p>The <strong>Payments and Refunds <\/strong>section outlines all the payments received and the refunds processed over the previous billing period.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where <\/strong>Can I Access My Invoices?<\/h2>\n\n\n\n<p>You will be emailed a copy of your invoice every month, additionally you can also access all your invoices at any time in your WellReceived app. <\/p>\n\n\n\n<p>To see your list of invoices:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Go to <strong>Settings<\/strong> in the WellReceived app.<\/li>\n\n\n\n<li>Go to <strong>Billing &amp; Reports<\/strong>.<\/li>\n\n\n\n<li>You\u2019ll see the list of previous invoices under your invoice details.<\/li>\n<\/ul>\n\n\n\n<p>If you would like any further support in understanding your invoice, our Client Services team is always available to give you a hand. Write to us at <a href=\"mailto:care@wellreceived.com\">care@wellreceived.com<\/a> or give us a call at <strong>877-381-4105 <\/strong>and we\u2019d be happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your WellReceived invoice is designed to give you a clear snapshot of your account activity each&#8230;<\/p>\n","protected":false},"author":22,"featured_media":1532,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,33],"tags":[120,118,119],"class_list":["post-1831","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started","category-how-it-works","tag-billing","tag-invoices","tag-payments"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Read Your WellReceived Invoice<\/title>\n<meta name=\"description\" content=\"A complete guide to your WellReceived invoice. 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