{"id":1823,"date":"2026-03-11T13:07:39","date_gmt":"2026-03-11T13:07:39","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=1823"},"modified":"2026-03-11T13:07:41","modified_gmt":"2026-03-11T13:07:41","slug":"how-to-enable-call-recording","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/how-to-enable-call-recording\/","title":{"rendered":"How to Enable Call Recording"},"content":{"rendered":"\n<p>Call recording is a free feature included in all standard <a href=\"https:\/\/www.wellreceived.com\/blog\/whats-in-an-all-inclusive-wellreceived-plan\/\">WellReceived plans<\/a>. It is not turned on by default, but you can easily enable it at any time within the app.<\/p>\n\n\n\n<p>Many practices choose to activate call recording for training and quality assurance purposes. It allows you to review real patient conversations, provide early feedback, and fine-tune messaging. It also gives our team the opportunity to work closely with you to refine scripting and ensure we are representing your practice exactly as intended.<\/p>\n\n\n\n<p>All call recordings are fully HIPAA-compliant and stored using <a href=\"https:\/\/www.wellreceived.com\/blog\/three-main-components-of-hipaa\/\">encrypted protection<\/a>, so you can feel confident that patient information remains secure.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"538\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-145-1024x538.png\" alt=\"receptionist-listening-to-a-call\" class=\"wp-image-1533\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-145-1024x538.png 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-145-300x158.png 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-145-768x403.png 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2024\/12\/Frame-145.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Enabling or Disabling Call Recording<\/strong><\/h2>\n\n\n\n<p>Please note: If you have multiple business numbers, call recording must be managed individually for each line.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the <a href=\"https:\/\/my.wellreceived.app\/\">WellReceived app<\/a><br><\/li>\n\n\n\n<li>Select <strong>Settings<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li>Select <strong>Overview<\/strong> to view your <strong>Business Lines<br><\/strong><\/li>\n\n\n\n<li>Choose the number you would like to turn call recording on or off for<br><\/li>\n\n\n\n<li>Click <strong>More<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li>Slide the call recording toggle to activate or deactivate<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Accessing Your Call Recordings<\/strong><\/h2>\n\n\n\n<p>You can access call recordings directly from the Inbox tab in the WellReceived app.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open the WellReceived app<br><\/li>\n\n\n\n<li>Select <strong>Inbound<\/strong> to view your <strong>Inbox<br><\/strong><\/li>\n\n\n\n<li>Click the call you would like to review<br><\/li>\n\n\n\n<li>Select the play button to listen to the recording<\/li>\n<\/ul>\n\n\n\n<p>If you would like support deciding whether call recording is right for your practice, our Client Services team is always available to give you a hand. Write to us at <a href=\"mailto:care@wellreceived.com\">care@wellreceived.com<\/a> or give us a call at <strong>877-381-4105 <\/strong>and we\u2019d be happy to help.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Call recording is a free feature included in all standard WellReceived plans. It is not turned&#8230;<\/p>\n","protected":false},"author":19,"featured_media":1533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,33],"tags":[],"class_list":["post-1823","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started","category-how-it-works"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Enable Call Recording With WellReceived<\/title>\n<meta name=\"description\" content=\"Learn how to enable or disable call recording in the WellReceived app. Included free in all standard plans, with HIPAA-compliant, encrypted storage.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellreceived.com\/blog\/how-to-enable-call-recording\/\" 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