{"id":123,"date":"2021-04-28T17:16:25","date_gmt":"2021-04-28T17:16:25","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=123"},"modified":"2025-10-16T12:37:43","modified_gmt":"2025-10-16T12:37:43","slug":"why-you-need-a-medical-answering-service","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/","title":{"rendered":"Your one-stop solution for your answering service needs"},"content":{"rendered":"\n<p>Have you wondered why medical answering services are becoming increasingly popular? <\/p>\n\n\n<p><strong>Table of contents<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#medical-solution\">5 medical answering solution<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#patients\">Patients need your attention<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#trained\">Trained Agents Can Handle Any Call<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#agents\">Agents Follow HIPAA Compliance<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#appointment\">Appointment Scheduling Message Taking<\/a><\/li>\n<li><a href=\"https:\/\/www.wellreceived.com\/blog\/why-you-need-a-medical-answering-service\/#holidays\">24\/7 Answering Service \u2013 Holidays Covered Too<\/a><\/li>\n<\/ul>\n\n\n<p>It\u2019s always rush hour at the medical office, and overflowing calls are a part of it.\u00a0A survey revealed that hospitals see <a href=\"https:\/\/archive.cdc.gov\/#\/details?url=https:\/\/www.cdc.gov\/nchs\/data\/nhamcs\/web_tables\/2017_ed_web_tables-508.pdf\" rel=\"nofollow\">139 million visits<\/a>\u00a0a year. Visits to the hospital are often preceded by phone calls. The day can become overwhelming for medical professionals trying to take calls and tend to patients. But unanswered calls can put patients at risk as they reach out for answers. You need a dedicated team to communicate with your patients. Doing so shows them you care. <a href=\"https:\/\/www.wellreceived.com\/services\/medical-answering-service\">Medical answering solution<\/a> can help you connect with patients<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"medical-solution\">5 medical answering solution<\/h2>\n\n\n\n<\/p>\n<h3 class=\"wp-block-heading\" id=\"patients\">Patients need your attention<\/h3>\n<p>\n\n\n\n<p><strong>First response matters: Not only with healthcare answering service solution, but also with communication<\/strong>. When unwell patients call to give or receive information, it frustrates them to have no one pick up. Reaching voicemail causes stress for both callers and those who transcribe messages. Even if it is a minor skin condition that can wait, to hear a human say a kind \u2018hello\u2019, and fast, gives your medical facility an edge on the competition.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1034837180.jpg\" alt=\"Why you need a medical answering service\" class=\"wp-image-140\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1034837180.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1034837180-300x200.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1034837180-768x512.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Calls regarding health concerns need a real-time human response. With WellReceived, <a href=\"https:\/\/www.wellreceived.com\/services\/new-patient-intake\">you won\u2019t miss a single call<\/a>. Patients hear a friendly voice and find the help they need, without ever having to reach voicemail or go on hold.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"trained\">Trained Agents Can Handle Any Call<\/h3>\n\n\n\n<p><a href=\"https:\/\/newsroom.cisco.com\/press-release-content?type=webcontent&amp;articleId=1148539\" rel=\"nofollow\">Nearly 75% of patients<\/a>&nbsp;prefer to communicate through technology rather than in person. And phone calls are still the most common means of contact. Emergency calls remain a fundamental concern for healthcare professionals. A large portion of medical facility calls are anxious patients calling in with urgent questions. It\u2019s crucial that your call handler is experienced or trained to take every call with empathy within <em>emergency response answering service<\/em>.&nbsp;<\/p>\n\n\n\n<p><strong>WellReceived agents can handle emergency calls, questions, or calls from suppliers and other medical professionals.<\/strong> They are trained to remain composed under pressure and provide&nbsp;answers with empathy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"agents\">Agents Follow HIPAA Compliance<\/h3>\n\n\n\n<p>WellReceived adheres to the Health Insurance Portability and Accountability Act (HIPAA) regulations. They protect your patients\u2019 personal health information and understand the importance and safety of private data security. Above all, they know it\u2019s ethical to offer a secure environment for your patients and you.<\/p>\n\n\n\n<p>It doesn\u2019t matter what type of information your patients provide. It\u2019s all treated with 100% confidentiality.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"appointment\">Appointment Scheduling &amp; Message Taking<\/h3>\n\n\n\n<p>Stay on track with your patients\u2019 appointments with WellReceived\u2019s HIPAA-compliant appointment <a href=\"https:\/\/www.wellreceived.com\/features\/medical-appointment-scheduling\">medical appointment scheduling<\/a> applications. They ensure there are no overlaps in booking. Patients can choose a date and time they\u2019re comfortable with\u2014within your availability.<\/p>\n\n\n\n<p>Your receptionists and other staff can focus on priorities, our agents will take care of receiving callers and their messages. You can follow up with them at your convenience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1163367436-1024x683.jpg\" alt=\"Benefits of a medical answering service\" class=\"wp-image-141\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1163367436-1024x683.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1163367436-300x200.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1163367436-768x512.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/iStock-1163367436.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<\/p>\n<h3 class=\"wp-block-heading\" id=\"holidays\">24\/7 Answering Service \u2013 Holidays Covered Too<\/h3>\n<p>\n\n\n\n<p>Medical emergencies can happen anytime. WellReceived agents handle calls <a href=\"https:\/\/www.wellreceived.com\/services\/after-hours-reception\">after-hours<\/a>, on weekends, and during holidays. You can also customize call scripts to suit your callers\u2019 expectations.<\/p>\n\n\n\n<p>Care begins from the first interaction. Show your patients they matter. Answer every call and provide professional, empathetic service in every interaction. Ensure your patients are well-received even when they\u2019re just a voice.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center\"><a href=\"https:\/\/www.wellreceived.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Contact us today<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you wondered why medical answering services are becoming increasingly popular? Table of contents 5 medical&#8230;<\/p>\n","protected":false},"author":22,"featured_media":163,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16,2],"tags":[26,27,25,12],"class_list":["post-123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","category-services","tag-answering-service","tag-anywhereworks","tag-medical","tag-medical-answering-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Why Do Medical Answering Services Matter to Healthcare Providers?<\/title>\n<meta name=\"description\" content=\"Discover how a HIPAA-compliant medical answering service helps you manage patient calls, schedule appointments, and provide 24\/7 compassionate care.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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