{"id":121,"date":"2021-03-19T15:19:04","date_gmt":"2021-03-19T15:19:04","guid":{"rendered":"https:\/\/www.wellreceived.com\/blog\/?p=121"},"modified":"2025-10-13T12:39:17","modified_gmt":"2025-10-13T12:39:17","slug":"what-is-call-volume","status":"publish","type":"post","link":"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/","title":{"rendered":"What is call volume?"},"content":{"rendered":"\n<p><strong>Are you wondering what the call volume is?<\/strong> In telecommunications, \u201ccall volume\u201d is the total number of minutes you spend answering calls within a given time period.&nbsp;<\/p>\n\n\n\n<p><strong>Most <\/strong><a href=\"https:\/\/www.wellreceived.com\/services\/virtual-medical-receptionist\">answering services<\/a><strong> and call centers tend to bill their customers on a monthly basis.<\/strong> If an answering service administers their billing cycle differently, then your call volume must be calculated accordingly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image-1-1024x683.jpg\" alt=\"\" class=\"wp-image-126\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image-1-1024x683.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image-1-300x200.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image-1-768x512.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image-1.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How to determine call volume:<\/h2>\n\n\n\n<p>How many calls does your office or business receive on average? Say, within a day? Study your call volume closely and you\u2019ll be able to determine how many minutes you spend every day, week, month and even year.&nbsp;<\/p>\n\n\n\n<p>Choose a specific time period for observation depending on the nature of your business and customer call traffic. It\u2019s important to record your call minutes over a sufficient period of time. You will always have busy and quiet periods, so it\u2019s important to get a good scope of your overall usage.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why call volume is important?<\/h2>\n\n\n\n<p><strong>Tracking your call volume is good practice.<\/strong> Knowing how much time you spend on the phone to engage callers helps you see patterns and trends that impact your customer service goals. For instance,&nbsp;<a href=\"https:\/\/411locals.us\/small-business-owners-dont-answer-62-of-phone-calls\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">6 out of 10 calls to a business go unanswered<\/a>. If you see such a trend in your phone call records, you will know where the leak is coming from. By identifying and resolving customer call problems, you can extend&nbsp; your opportunities for growth.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"628\" src=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-1024x628.jpg\" alt=\"What is call volume\" class=\"wp-image-149\" srcset=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-1024x628.jpg 1024w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-300x184.jpg 300w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper-768x471.jpg 768w, https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/04\/Image-1-\u2013-Woman-with-curly-hair-and-yellow-jumper.jpg 1307w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">How WellReceived can help you:<\/h2>\n\n\n\n<p>At WellReceived <a href=\"https:\/\/www.wellreceived.com\/services\/medical-answering-service\">medical answering service<\/a>, we take your patients\u2019 calls 24\/7. Our agents are trained to handle your calls with empathy and professionalism. Our plans range from 200 to 1000 call minutes and we process billing by the month. If you\u2019re close to reaching all of your minutes, we send you an email prompt conveying how many minutes you have left.<\/p>\n\n\n\n<p>Customers can monitor their call usage by visiting their Client Web Access tab on our site. For every additional minute, there is a charge which you\u2019ll see under&nbsp;<a href=\"https:\/\/www.wellreceived.com\/register\" target=\"_blank\" rel=\"noreferrer noopener\">pricing plans<\/a>&nbsp;before you get on board.<\/p>\n\n\n\n<p>If you need a medical answering service today, visit&nbsp;<a href=\"https:\/\/www.wellreceived.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">wellreceived.com<\/a>.&nbsp;<\/p>\n\n\n\n<p>Any questions? Call 800-491-2414, email us at sales@wellreceived.com, or book a consultation<\/p>\n\n\n\n<p><\/p>\n\n\n\n<div style=\"text-align: center;\">\n  <a href=\"https:\/\/wrsales.setmore.com\/\" style=\"display: inline-block; padding: 12px 24px; background-color: #4A8DFF; font-family: 'Inter', Arial, Helvetica, sans-serif; color: #FFFFFF; text-decoration: none; border-radius: 50px; font-size: 16px; line-height: 24px; font-weight: 600; margin: 0 0 40px;\" target=\"_blank\" rel=\"noopener\">Book your free consultation<\/a>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you wondering what the call volume is? In telecommunications, \u201ccall volume\u201d is the total number&#8230;<\/p>\n","protected":false},"author":22,"featured_media":125,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-121","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Is Call Volume &amp; How Can It Help Your Medical Practice? - WellReceived Blog<\/title>\n<meta name=\"description\" content=\"Learn why call tracking is important and how it can improve patient care &amp; practice efficiency. Discover how a medical answering service can help manage your calls.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is &#039;Call Volume&#039;?\" \/>\n<meta property=\"og:description\" content=\"In telecommunications, \u201ccall volume\u201d is the total number of minutes you spend answering calls within a given time period.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/\" \/>\n<meta property=\"og:site_name\" content=\"WellReceived Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-19T15:19:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-13T12:39:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Rob McClellan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Rob McClellan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/\",\"url\":\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/\",\"name\":\"What Is Call Volume & How Can It Help Your Medical Practice? - WellReceived Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.wellreceived.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.wellreceived.com\/blog\/what-is-call-volume\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/storage.googleapis.com\/wr_blog\/1\/2021\/03\/wellreceived-blog-image.jpg\",\"datePublished\":\"2021-03-19T15:19:04+00:00\",\"dateModified\":\"2025-10-13T12:39:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.wellreceived.com\/blog\/#\/schema\/person\/4e6454dc509dcdc579239d09b6b8acd8\"},\"description\":\"Learn why call tracking is important and how it can improve patient care & practice efficiency. 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